If you don't love it, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.
Return Policy: We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund of the price of the product. Shipping charges will not be refunded.
How to Return your product. Choose from two ways to return:
1. Damaged Returns: If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement as follows:
1) Take a digital photo of damaged product and the shipping container (only if container is damaged).
2) Attach your photos to an email and send to otto@VectorArtLabs.com . Please include your order #, Shipping ID or Item # with a brief note indicating the reason for return.
3) You will receive an email within 24-48 hours confirming that your photo return is being processed.
4) If your photo return is confirmed, you will not need to return the product. We will process the replacement based on your photos.
5) Please note if the damage or quality issue is not apparent in the photo, you may be required to return the product at your expense before the return can be processed.
2) Regular Returns: You may return your product for a full credit of the product cost (excluding shipping charges) by following these simple steps:
1) email firstname.lastname@example.org to obtain the return instructions for your order.
2) Ship your product back to us in the original packaging and enclose completed Return Request. Ship product at your expense via traceable method to:
1000 Topsail Drive
Vallejo, CA 94591